Which of these is NOT a procedure when answering an SCN inquiry?

• A. Copy the information being passed
• B. Answer promptly with your name and organization
• C. Acknowledge receipt, if polled
• D. Answer promptly and remain silent

Answer: (B)

When handling an SCN inquiry, the goal is to establish who is replying, preserve the information shared, and confirm that the inquiry was received, so communication stays clear and traceable. Copying the information being passed helps keep a record of what was shared and ensures no details are lost. Answering promptly with your name and organization identifies who you are and your role, which is essential for accountability. Acknowledging receipt, if polled, confirms to the requester that their message has been received and is being acted upon. The idea of answering promptly and remaining silent undermines this flow; staying quiet prevents the requester from knowing you’ve received the inquiry or what information you’re providing, leading to delays and confusion. So the not-appropriate approach is to respond promptly but keep silent; you should communicate and provide the necessary details promptly.